At 'Touchstone - The New Perspective', Joy4u's first get together, Debbie Digby presented her Performance Standards documents at her afternoon workshop.

These Performance Standards or Key Result Area (KRA) documents are designed to assist you to maintain high levels of performance from your staff to provide the customer with a memorable salon experience. They are direct responsibilities for each team member that have a major impact on your overall performance, results and business building.

The documents are priced at £10 each plus VAT.  Or, you can save £10 and purchase all 3 for £20.  Here are some direct links straight to the products:

Performance Standars (KRA's) - Reception

Performance Standars (KRA's) - Assistants

Performance Standars (KRA's) - Stylists

Performance Standars (KRA's) - THE FULL SET - save £10